Receiving support in the diagnosis, design, consensus, implementation, monitoring, and evaluation of personalized quality plans helps improve the organization's ability to respond to strategic needs linked to different quality requirements, such as improving efficiency, effectiveness, safety, and person-centered care, among others.
Developing a quality plan involves, at a minimum, the following phases:
Introduction
Quality plans are based on a global and operational conceptualization that addresses care quality from the perspective of excellence. Every quality plan starts with defining and reaching consensus with the organization or administration on its quality policy, which is the ideological and intellectual foundation of the plan's content.
Quality plans usually have a validity of 3-5 years, after which they must be reviewed and updated to incorporate new management and outcome evaluation elements. Quality plans are translated into quality programs when specific people, resources, activities, and timelines are assigned for their development. A large number of professionals from all care and non-care areas participate in their creation.
Quality plans take into account several elements, such as:
Possible approaches to a quality plan include, among others:
Main objective
Specific objectives
Methodology and work plan
In collaboration with the organization, the scope of the quality plan and the proposed methodology for diagnosis will be defined, identifying key people, services, contents, and expected outcomes.
Before defining the methodology for diagnosis, an initial assessment of the plan's development, deployment, barriers, and facilitators will be conducted. This may involve site visits, in-depth interviews, literature review, and/or document analysis.
Conduct fieldwork to collect data. Tabulate and aggregate information. Identify emerging quality topics. Establish initial strategic lines for the future plan. Prepare a diagnostic report. Present results.
Experience
Our experience in designing, supporting deployment, and evaluating quality plans allows us to provide organizations with the support needed to implement improvement opportunities or make decisions to redirect and/or consolidate ongoing initiatives.
Our experience in quality plans dates back to 1993.
Profile of groups we have worked with
Services we have worked with
Confidentiality
To preserve the confidentiality of patient-identifiable data, all stages of the study will comply with data protection regulations (LPD). FAD is registered with the “Spanish Data Protection Agency” under registration number 2062920082 and, in compliance with its ethical code, commits to always follow the specifications of the Personal Data Protection Act 21/2000 of December 29, regarding health information, patient autonomy, and clinical documentation (DOGC n.3303, January 11, 2001).
When accessing patient care records, only data strictly necessary for the evaluation of the contract’s indicators will be consulted. In all cases, our evaluators will comply with existing data protection laws and respect patient autonomy and confidentiality.
All project participants will sign an institutional Confidentiality Commitment of the Avedis Donabedian University Institute, and if appropriate, also the one issued by the contracting entity.
Budget
The organization may choose all phases or only those where support is required for the development of the quality plan:
The budget will depend on the phases contracted by the organization, will include personnel travel expenses, and applicable taxes according to current regulations.