Design and support in the development of quality plans

Design personalized quality plans, tailored to the needs of each organization or public administration

Ability to include elements from accreditation systems within the content of the quality plan

Rationalize resource consumption in the preparation of the diagnosis to establish strategic lines for the future quality plan

Energize the organization's improvement and learning processes

Help focus on key topics that involve a person-centered organization, contributing to improved satisfaction and perceived quality of life of the people served

Improve safety and reduce risk in the care of individuals

Encourage organizations in their pursuit of excellence while making the best use of available resources

Leaders of institutions or organizations

Those interested in improving their health, social-health, and social service delivery systems for the population served by the entity. Includes:

• Hospitals or hospital corporations
• Health service networks and care for chronic and long-term patients
• Social services
• Any entity providing care to vulnerable individuals or those requiring support, such as residential homes or clusters of residential homes, among others
• Child protection services for at-risk children
• Public administrations
• Those responsible for improving and evaluating services provided by the administration itself or by subcontracted entities

Main objective

Support the organization in the different phases of the quality plan in which external assistance is needed for design, deployment, or evaluation, with the aim of identifying improvement opportunities regarding coordination, adequacy, adherence, effectiveness of measures, as well as the involvement and participation of key stakeholders. The organization may choose all phases or only those in which support is required.

• 1. Diagnosis for the development of the quality plan
• 2. Preparation of the quality plan
• 3. Support and monitoring in the development of the plan or in specific improvement strategies or initiatives
• 4. Evaluation of plan development and its impact
• 5. Support in formulating strategic lines for a future quality plan
• Specific objectives

Specific objectives

Facilitate organizations in designing and implementing a quality plan tailored to their needs.

Promote key care and service improvement processes aligned with the organization's reference framework. If desired, the plan can be adapted considering international models such as EFQM, Joint Commission International, etc.

Facilitate consensus and prioritization of emerging quality issues.

Empower teams to become progressively more autonomous in designing, implementing, monitoring, and evaluating quality plans.

Methodology and work plan

In collaboration with the organization, the scope of the quality plan and the proposed methodology for diagnosis will be defined, identifying key people, services, contents, and expected outcomes.

Before defining the methodology for diagnosis, an initial assessment of the plan's development, deployment, barriers, and facilitators will be conducted. This may involve site visits, in-depth interviews, literature review, and/or document analysis.

Conduct fieldwork to collect data. Tabulate and aggregate information. Identify emerging quality topics. Establish initial strategic lines for the future plan. Prepare a diagnostic report. Present results.

Our experience in designing, supporting deployment, and evaluating quality plans allows us to provide organizations with the support needed to implement improvement opportunities or make decisions to redirect and/or consolidate ongoing initiatives.

Our experience in quality plans dates back to 1993.

• Design and support in deploying quality plans for Ministries, Departments, health corporations, and organizations providing health and social services nationally and internationally
• Design, deployment, and evaluation of quality strategies at the regional level (Asturias, Catalonia…)
• Design of quality plans for hospitals and private clinics
• Design of quality plans to meet certification, accreditation, or service procurement requirements
• Design, support in deployment, and evaluation of quality plans for programs and services aimed at vulnerable populations: at-risk children, older adults, victims of violence, people at risk of social exclusion related to disability or mental illness, etc.

Profile of groups we have worked with

• Healthy people requiring health promotion and disease prevention strategies
• People with acute and chronic health problems
• People at social exclusion risk due to lack of social cohesion
• At-risk children requiring early intervention (child development and early care centers)
• At-risk children: abused and at risk of neglect. Older adults
• People at risk related to physical, cognitive, or sensory disability
• Victims of violence: gender-based, social conflict, etc.
• People with mental disorders and addiction problems (children/adolescents and adults)
• People with chronic health problems requiring support from health and social services
• Wardens or individuals under guardianship lacking decision-making capacity
• Incarcerated individuals

Services we have worked with

• Acute, sub-acute, and convalescent hospital centers. Social-health centers
• Long-term care centers
• Therapeutic and rehabilitation day hospitals
• Rehabilitation centers/services
• Adult and child-adolescent mental health centers
• Addiction care centers and therapeutic communities
• Mental health residential homes
• Prison healthcare
• Residential and day centers for people with physical or intellectual disabilities requiring extensive or generalized support
• Shelters for abused women. Residential homes
• Citizen service centers in social services
• Home care services
• Day centers and residential centers
• Social clubs
• Guardianship entities
• Centers promoting personal autonomy
• Employment integration services
• Child development and early care centers
• Functional Child Teams (EFI)
• Child and Adolescent Care Teams (EAIA)