Objectives

• Analyze the concepts of health and health determinants.
• Discuss different definitions of healthcare quality and analyze the principles of continuous quality improvement.
• Explain the historical background of healthcare quality from ancient times to the present.
• Analyze the general aspects of the most relevant international quality models.
• Identify the phases of the quality evaluation and improvement cycle.
• Apply tools that support each phase of the quality evaluation and improvement cycle.
• Describe the role of individuals in quality evaluation and improvement, with a particular focus on the facilitator role.
• Understand and apply the qualitative approach to quality improvement and its main tools.