Objectives

• Understand the relationship between healthcare quality and patient safety.
• Identify the main background of the safety movement: in the health sector and other areas.
• Discuss the epidemiology of clinical safety and the results of major studies.
• Review key reports on patient safety and their main contributions.
• Define the terminology used by WHO.
• Identify clinical safety culture as a basis for quality improvement and explore tools for its assessment and enhancement.
• Understand the importance of the human factor and patient safety and the application of tools for its improvement.