Objectives

• Understand the quantitative approach and its tools.
• Apply the quantitative approach: definition of quality criteria and evaluation study design; monitoring systems for indicators.
• Understand change as a key aspect of continuous quality improvement.
• Explain the theoretical foundations of change theory and its phases.
• Identify the main elements of change management.
• Understand and manage resistance to change.
• Introduce the foundations of innovation as an element of improvement management.
• Understand implementation science as a key step in continuous quality improvement.
• Identify the strategic and operational phases of a quality plan and develop the main elements of the approach to external and internal customers.
• Differentiate the contents of a quality plan.
• Identify organizational systems, roles and responsibilities of stakeholders, and different workgroups in a quality plan.
• Identify team dynamics, develop strategies to improve team functioning, and describe the role of team leadership and motivation.
• Understand the importance of effective communication in teams and meeting management.