Objectives

• Describe person-centered care and understand the importance of its measurement and application as a key pillar of healthcare.
• Analyze and apply strategies that enable the implementation of person-centered care.
• Understand the involvement of patients, families, and communities and learn about tools to enhance empowerment.
• Explain the theory and practice of shared decision-making.
• Understand the concepts of satisfaction, perceived quality, and patient experience.
• Identify and apply systems to assess client opinions and satisfaction: quantitative and qualitative approaches.