A7. Process Management and International Quality Models: EFQM, Joint Commission International, and ISO
- Dates
- from 18/05/2026 to 12/06/2026
- Credits
- 6 ECTS
- More information
- Neus Gabà
ngaba@fadq.org
+34 93 207 66 08
Objectives
- Describe and apply process management tools, defining different types of processes and their role in quality improvement.
- Learn to diagram processes and establish strategies to identify critical points.
- Apply indicator monitoring and change management necessary for process management.
- Explain the European Foundation for Quality Management (EFQM) model for its application in healthcare organizations.
- Explain the Joint Commission International accreditation model for its application in healthcare organizations.
- Explain the ISO 9001:2015 certification for its application in healthcare organizations.
Didactic Units:
- Identification of objectives and process management methodology within the organization.
- Definition of processes, their different types, and prioritization.
- Process design: bringing processes under control.
- Application of diagramming tools to processes.
- Identification of strategies for evaluating processes and analyzing critical points.
- Design of process monitoring.
- Facilitating change management associated with process management implementation.
- Implementation of security at the clinical and strategic level.
- Applying the EFQM Model to a Healthcare Institution
- Model criteria.
- Consensus and self-assessment process.
- Application experiences in the healthcare sector.
- Introduction to the Joint Commission International accreditation system.
- Structure and contents of the standards manual.
- Internationally available standards manuals.
- Accreditation manual standards: patient-centered functions.
- Accreditation manual standards: organization-centered functions.
- Joint Commission International patient safety goals.
- Characteristics of the accreditation evaluation process.
- Introduction to ISO 9001:2015 certification.
- Significant changes compared to pre-2015 certification.
- Conceptualization of the model in relation to the organization’s context.
- Leadership concept in the new standard.
- Support: resources and criteria for implementation.
- Operation: planning activities, structural requirements, services, and resources.
- Control of products and processes.
- Performance evaluation.